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Terms and Conditions

All orders are prepaid. Orders are billed 1 to 5 business days in advance of shipping as the order is processed.

All products must be inspected within 5 days of receipt.

We also accept all major credit cards, VISA, MC, AMEX and Discover.

Checks are accepted but may delay the shipment of your order.

Minimum order

Non-Stocking Dealer

Opening order: $1,000.00 Re-order: $0.00

***Designers whom purchase $12,500.00/year qualify to be getting Stocking Dealer discount.

Stocking Dealer

Opening order: $3,000.00 Re-order: $500.00

*Warehouse pickups are not subject to a minimum.

*a verifiable retail location is required to qualify for stocking dealer pricing.

Pricing

All prices are subject to change without notice. There is a 20% up-charge added to the cost of any chandelier that has fabric or shades added.

Please contact us to make sure you have the most current price list. At Ellahome we have a firm no discount pricing policy.

This is due to the custom nature of our products. We are committed bringing the lowest possible price to the marketplace without sacrificing the quality of our products.

Returns

Freight damages must be reported on the date of order receipt to be eligible for credit/replacement.All products must be inspected within 5 days of receipt.

An RGA form will be provided by ellahome in the event that a return is authorized. The RGA form must be attached to the return shipment in a visible location, or the return shipment will be refused. All freight charges are non-refundable.

Custom and or installed items are not returnable. A 15% restocking fee applies to all returns that are not due to manufacturer defect.

Freight shipping documents must be marked preā€paid for all returns that are not due to manufacturer error/defect.

All credits will be issued once a returned item has been delivered and inspected at our receiving warehouse. It is the customer’s responsibility to retain packaging materials for the return shipment.

Any additional damage to a return shipment resulting from improper packaging may result in a reduction or loss of credit.

Cancellations

Orders canceled before they are ready to be shipped are subject to a 15% restocking fee. 

Lead Times

All Ellahome items are MADE TO ORDER and generally ship in 2-4 weeks. Please contact us to discuss current production times if your order has special time constraints.

Defective Merchandise

Please call customer service within 7 days of the receipt of the order and we will adjust your account or replace any defective item. Shipping errors will be corrected immediately provided Ellahome is notified within 7 days of receipt. Freight charges are non-refundable. Ellahome, Inc. may elect to authorize repair or make other arrangements in lieu of return, replacement or account adjustment. It is the customer’s responsibility to retain original packaging materials for use in the event that a return shipment is authorized.

The Nature of our Product

Each item from “Ellahome” is hand-made from start to finish. The individual craftsmanship will cause slight differences in each items measurement and finish. We, and the vast majority of our customers, think the imperfect nature of hand-made and finishing methods create a soulful look that is part of the charm and appeal of the product. 

Note that the “DEEP OCEAN FINISH (DO)” has a natural patina and is not sealed. It may look different than swatch sample. Exposing it to moisture or friction will result in changes the overall appearance of the item. This is by design and not considered to be a defect. Please be aware that these blemishes and imperfections are non- structural in nature and are to be expected.